Terms of service

Terms and Conditions

1. Scope
These Terms and Conditions apply to all orders placed by consumers through zerezza.com.

2. Contracting party
The contract is concluded with Zerezza UG (haftungsbeschränkt), Seebener Straße 165, 06114 Halle (Saale), Germany, email: info@zerezza.com, phone: +49 151 115 110 21

3. Conclusion of contract
The presentation of products in our online store is not a legally binding offer. By clicking the order button, you place a binding order. The contract is concluded when we confirm your order by email (order confirmation). We store the contract text; you receive the order details and these Terms and Conditions by email.

4. Prices and shipping costs
All prices are in euros (€) and include statutory VAT. Shipping within the European Union is free of charge.

5. Payment
You can pay by credit card, PayPal, Apple Pay, Google Pay or Klarna. The available methods are shown at checkout. For payments via Klarna or PayPal, their terms also apply. Payment is due upon ordering.

6. Delivery
We deliver within the European Union only. Orders placed on a business day before 2 pm (German time) ship the same day. Delivery takes 1–7 business days after dispatch, depending on the destination country. Details can be found in our Shipping policy.

7. Retention of title
The goods remain our property until full payment has been made.

8. Right of withdrawal
As a consumer, you have a right of withdrawal of thirty days. You bear the direct cost of returning the goods; if you use the return label we provide, €5 is deducted from your refund. Full details can be found in our Returns & Refunds policy.

9. Warranty
The statutory warranty rights apply.

10. Contract language
The contract can be concluded in the languages offered in our store.

11. Applicable law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another EU country, the mandatory consumer protection provisions of that country remain unaffected.

12. Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.